Corrective Action Management Checklist for Real Estate
A checklist for managing the corrective action process from identification of an issue through to verification that the corrective action is effective.
Supports Real Estate Institute compliance, trust account management requirements, and state property legislation documentation.
Complete Checklist
- 1Review all new corrective action requests raised during the periodCritical
- 2Verify that each CAR includes a clear description of the non-conformance
- 3Confirm immediate containment actions have been taken for each issueCritical
- 4Assess the root cause analysis provided for each corrective actionCritical
- 5Evaluate the proposed corrective actions for adequacy in addressing the root cause
- 6Verify that corrective action owners and deadlines have been assigned
- 7Review overdue corrective actions and escalate as necessaryCritical
- 8Check that completed corrective actions have been verified for effectiveness
- 9Close out corrective actions that have been verified as effective
- 10Identify any corrective actions that have not been effective and require rework
- 11Analyse trends in corrective action requests for systemic issues
- 12Verify that procedures have been updated to reflect corrective actions taken
- 13Check that relevant staff have been trained on changes resulting from CARs
- 14Update the corrective action register with current status of all items
- 15Report corrective action summary to management as part of the quality review
Frequently Asked Questions
How do we verify that a corrective action is effective?
Allow sufficient time for the corrective action to take effect, then check whether the issue has recurred. Review relevant quality metrics to see if they have improved. Audit the process to verify the corrective action has been implemented as planned. Gather feedback from the people performing the process. If the issue recurs, reopen the corrective action and conduct a more thorough root cause analysis.
How do we ensure root cause analysis is thorough?
Use structured techniques such as the Five Whys, fishbone diagrams, or fault tree analysis. Involve people who are close to the process. Challenge assumptions and look beyond the obvious first cause. Test the proposed root cause by asking whether fixing it would have prevented the issue. If the same type of issue recurs after a corrective action, the root cause analysis was probably not thorough enough.
What is the difference between correction and corrective action?
A correction is the immediate fix to address the symptom, such as reworking a defective property or apologising to an unhappy customer. A corrective action addresses the root cause to prevent recurrence, such as modifying a process, updating a procedure, or retraining staff. Both are needed: corrections address the immediate problem while corrective actions prevent it from happening again.
Need help implementing these checks into your daily operations?
Our team can build custom checklists integrated into your daily operations workflow.