What is Workflow?
A defined sequence of tasks that processes a piece of work from initiation to completion.
Detailed Explanation
A workflow describes the series of steps, handoffs, and decision points that move a unit of work through a process. Unlike a simple task list, a workflow captures dependencies between steps, identifies who is responsible at each stage, and includes conditional branching for different scenarios. Workflows can be manual, partially automated, or fully automated. Mapping workflows visually helps teams identify inefficiencies, redundancies, and opportunities for improvement.
Why It Matters
Undefined workflows lead to confusion about who does what and when. Work falls through the cracks, duplication of effort is common, and bottlenecks go unnoticed. A clear workflow ensures everyone knows their role and the work moves smoothly from start to finish.
Example
A construction company maps their variation request workflow: site manager submits the variation, project manager reviews scope and cost impact, client approves or rejects, accounts team updates the contract value, and the site team receives updated instructions.
Related Terms
The sequence in which steps, decisions, and handoffs occur within a business process.
Technology that automates the routing, tracking, and execution of tasks within a defined workflow.
A point in a process where the flow of work is restricted or slowed, limiting the overall throughput of the system.
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