Trades & Construction VPN Setup
A procedure for configuring virtual private network access for team members who need secure remote connectivity to the organisational network.
Purpose
To provide team members with secure, encrypted remote access to organisational resources while maintaining network security and compliance with the remote access policy.
Scope
Covers all VPN access requests including initial setup, configuration changes, and troubleshooting for team members working remotely across all devices and platforms.
Prerequisites
- Approved remote access request from the team member manager
- VPN infrastructure configured and operational
- User account with appropriate network access permissions
Compliant with Safe Work Australia requirements, state WHS legislation, and Building Code of Australia (NCC) documentation standards.
Step-by-Step Procedure
Receive and Approve VPN Request
Accept the VPN access request and verify that the team member is authorised for remote access.
- 1.1Receive the VPN request through the IT service desk
- 1.2Verify manager approval for remote access
- 1.3Confirm the team member role is eligible for VPN access per the remote access policy
Provision VPN Account
Create or enable the VPN account for the user in the VPN management system.
- 2.1Create the VPN user profile in the VPN management console
- 2.2Assign the appropriate VPN access group based on the user role
- 2.3Enable multi-factor authentication for the VPN connection
Install VPN Customer
Install and configure the VPN customer software on the user device.
- 3.1Deploy the approved VPN customer software to the user device
- 3.2Configure the VPN customer with the correct server address and settings
- 3.3Import any required certificates or configuration profiles
Test VPN Connection
Verify that the VPN connection works correctly and the user can access the required network resources.
- 4.1Establish a VPN connection from the user device
- 4.2Verify multi-factor authentication is functioning
- 4.3Test access to required network resources through the VPN tunnel
- Test the connection from outside the corporate network to simulate actual remote use
Provide User Instructions
Give the user instructions on how to connect to the VPN, including security requirements and best practices.
- 5.1Provide the user with VPN connection instructions
- 5.2Explain the multi-factor authentication process
- 5.3Review the remote access security guidelines with the user
Close the Request
Confirm the VPN is working for the user and close the service desk ticket.
- 6.1Confirm with the user that VPN access is working from their remote location
- 6.2Update the access register with VPN entitlement
- 6.3Close the service desk ticket
Quality Checkpoints
Common Mistakes to Avoid
Expected Outcomes
Average time from approved request to working VPN access, measuring provisioning speed.
Percentage of VPN connection attempts that succeed, measuring reliability of the VPN service.
Frequently Asked Questions
What is a VPN and why do I need one?
A VPN creates an encrypted tunnel between your device and the organisational network, allowing you to securely access internal resources from a remote location as if you were in the site.
Can I use the VPN on my personal device?
VPN access on personal devices depends on the organisation bring-your-own-device policy. If permitted, the device must meet minimum security requirements.
What should I do if I cannot connect to the VPN?
First check your internet connection, verify your credentials, and ensure your multi-factor authentication device is available. If the issue persists, contact the IT service desk for troubleshooting assistance.
Want this customised for YOUR business?
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