Pipeline Review Template for Healthcare & Allied Health
A structured consultation process for reviewing the sales pipeline with the team to assess deal health, update forecasts, identify at-risk opportunities, and agree on next actions.
Purpose
To maintain an accurate, realistic sales forecast and ensure every deal in the pipeline has a clear next step by conducting regular, disciplined pipeline reviews.
Scope
Covers the preparation, execution, and follow-up of weekly or fortnightly pipeline review meetings between sales representatives and their manager.
Prerequisites
- CRM data updated to current state for all active opportunities
- Pipeline review template or dashboard configured in the CRM
- Calendar slot reserved at a regular cadence (weekly or fortnightly)
- Clear definitions of pipeline stages shared with all participants
Includes safeguards for Australian Privacy Principles (APPs), Medicare compliance, and health record management under the My Health Records Act. All patient data handling follows AHPRA guidelines.
Step-by-Step Procedure
Prepare the Pipeline Report
Generate the pipeline report from the CRM showing all active opportunities, stages, values, and expected close dates.
- 1.1Run the pipeline dashboard or report in the CRM
- 1.2Filter for the relevant team or territory
- 1.3Export or share the report with consultation participants in advance
- Send the report 24 hours before the consultation so reps can prepare
Sales Representatives Self-Review
Each sales representative reviews their own pipeline data before the consultation and updates any stale records.
- 2.1Update opportunity stages, close dates, and deal values to current reality
- 2.2Add notes on each deal current status and next step
- 2.3Flag any deals that need management support or escalation
- Be honest about deal status — hiding bad news in pipeline reviews wastes everyone time
Open the Pipeline Review Consultation
Start the consultation with a summary of the overall pipeline health metrics and any major changes since the last review.
- 3.1Review total pipeline value against quota and target
- 3.2Highlight deals that have moved forward or backward since the last review
- 3.3Note any new deals added or deals removed from the pipeline
- Keep the opening summary under 5 minutes to leave time for deal-level discussion
Review Individual Deals
Walk through each deal in the pipeline, starting with the largest or most time-sensitive opportunities.
- 4.1For each deal, the rep provides a 2-minute status update covering stage, blockers, and next step
- 4.2The manager asks probing questions to test deal health and assumptions
- 4.3Agree on specific actions for each deal and assign owners and deadlines
- 4.4Decide whether to advance, hold, or remove deals from the forecast
- Focus on the deals most likely to close this period — do not give equal time to every deal
- Ask "What is the buyer doing right now?" to test how real the deal is
Identify At-Risk Deals
Flag deals that show warning signs such as stalled progress, disengaged buyers, or unrealistic close dates.
- 5.1Review deals that have not progressed stage in 30+ days
- 5.2Identify deals where the close date has been pushed more than twice
- 5.3Agree on intervention strategies for at-risk deals or move them to pipeline reserve
- Create an "at-risk" tag in the CRM so these deals are visible between reviews
Update the Forecast
Adjust the revenue forecast based on the pipeline review findings.
- 6.1Categorise deals as Commit (high confidence), Best Case (moderate), or Pipeline (low)
- 6.2Calculate the weighted forecast based on updated probabilities
- 6.3Compare the updated forecast against quota and identify any gaps
- Be conservative with the Commit category — only include deals with signed intent or verbal commitment
Agree on Gap-Closing Actions
If the forecast shows a gap to target, agree on specific actions to close it.
- 7.1Identify opportunities to accelerate existing deals
- 7.2Plan prospecting activities to fill the top of the funnel
- 7.3Assign specific actions with deadlines and owners
- Gap-closing actions must be specific and measurable — "try harder" is not an action
Clinical record Consultation Outcomes and Follow Up
Record all decisions, action items, and forecast changes from the review consultation.
- 8.1Summarise key decisions and action items in consultation notes
- 8.2Distribute the notes to all participants within 24 hours
- 8.3Update the CRM with any stage changes or next steps agreed during the consultation
- Short, action-focused notes are more useful than lengthy consultation minutes
Quality Checkpoints
Common Mistakes to Avoid
Expected Outcomes
Variance between committed forecast and actual closed revenue, targeting within 10%.
Average number of days deals spend in each stage, tracked to identify bottlenecks.
Percentage of deals with no activity in the last 14 days, targeting below 10%.
Frequently Asked Questions
What data should be reviewed for each deal?
At minimum: deal stage, value, expected close date, last activity date, next step, and buyer engagement level. Additional detail like champion status and competitive threats is valuable for high-value deals.
How long should a pipeline review consultation take?
Target 45-60 minutes for a team of 4-6 representatives. For larger teams, consider reviewing a subset of deals each week (e.g., top 10 deals per rep) rather than extending the consultation length.
How often should pipeline reviews be held?
Weekly reviews are standard for most sales teams. High-velocity teams with short cycles may benefit from twice-weekly. Longer enterprise cycles may use fortnightly reviews with weekly check-ins on top deals.
Want this customised for YOUR business?
We'll tailor every step to your exact operations, tools, and team structure.