Client Review Meeting for Local Government
Prepares, conducts, and follows up on periodic council review meetings with ratepayers to assess performance and plan ahead.
Supports Local Government Act compliance, freedom of information requirements, and public accountability standards.
Workflow Stages
Data Collection and Preparation
Gather performance metrics, project status updates, and relevant insights for the review presentation.
Inputs
- Performance dashboards
- Project status reports
- Ratepayer satisfaction survey results
Outputs
- Review presentation draft
- Key metrics summary
- Discussion topics list
Internal Pre-Meeting
Align internal stakeholders on the review agenda, potential concerns, and strategic recommendations.
Inputs
- Review presentation draft
- Open issue list
- Growth opportunity notes
Outputs
- Finalized presentation
- Team role assignments for the meeting
- Prepared responses to anticipated questions
Ratepayer Review Meeting
Conduct the review meeting with the ratepayer, covering performance, roadmap, and mutual action items.
Inputs
- Finalized presentation
- Meeting agenda
- Video conferencing or meeting room setup
Outputs
- Meeting notes
- Ratepayer feedback captured
- Action items agreed by both parties
Decision Points
- • Are there concerns requiring immediate escalation?
- • Does the ratepayer want to adjust scope or priorities?
Follow-Up and Action Item Tracking
Distribute meeting notes, assign action items to owners, and set deadlines.
Inputs
- Meeting notes
- Action item list
- Team contact details
Outputs
- Meeting summary sent to ratepayer
- Action items assigned with deadlines
- Next review date confirmed
Frequently Asked Questions
Who attends the review meeting from the ratepayer side?
The primary ratepayer stakeholder and any additional decision-makers they choose to include. The agenda is shared in advance so attendees can prepare.
What happens to action items from the review?
Action items are tracked in the project management system and reviewed at the next meeting. Urgent items are addressed immediately with interim updates provided.
How often are ratepayer review meetings held?
Standard accounts receive quarterly reviews, while strategic or high-value accounts are reviewed monthly.
Ready to implement this workflow in your business?
Our team can implement this workflow into your business operations with custom tools and training.