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Workflow
Real Estate

Client Scope Change for Real Estate

Manages requests to modify the scope of an active client engagement, including impact assessment and formal approval.

Trigger: Client or listing team identifies a need to change the listing scope
Total: 3-10 business days
5 stages
Compliance Note

Supports Real Estate Institute compliance, trust account management requirements, and state property legislation documentation.

Workflow Stages

1

Change Request Submission

Contract the proposed scope change with clear description of what is being added, modified, or removed.

Inputs

  • Change request from client or team
  • Current scope of work contract
  • Change request template

Outputs

  • Formal change request contract
  • Change request logged in system
  • Impact assessment initiated
Project Manager
1-2 hours
2

Impact Assessment

Analyze the change request impact on timeline, budget, resources, and deliverables.

Inputs

  • Change request contract
  • Current listing plan
  • Resource allocation data

Outputs

  • Impact assessment report
  • Revised timeline estimate
  • Cost impact analysis
Project Manager
2-3 days

Decision Points

  • Does the change require additional budget?
  • Does the change affect the listing critical path?
3

Internal Approval

Review the impact assessment internally and decide whether to proceed with the client approval process.

Inputs

  • Impact assessment report
  • Profit margin analysis
  • Resource availability

Outputs

  • Internal approval decision
  • Revised proposal for client
  • Risk mitigation recommendations
Service Delivery Manager
1-2 days

Decision Points

  • Is the change feasible and commercially viable?
4

Client Approval

Present the scope change impact and revised terms to the client for their formal approval.

Inputs

  • Revised proposal
  • Impact summary for client
  • Updated contract terms if needed

Outputs

  • Client approval or rejection
  • Signed change offer
  • Updated contract amendment if applicable
Account Executive
2-5 days

Decision Points

  • Does the client accept the revised terms?
5

Implementation and Plan Update

Incorporate the approved change into the listing plan and communicate updates to all stakeholders.

Inputs

  • Signed change offer
  • Current listing plan
  • Stakeholder communication list

Outputs

  • Updated listing plan
  • Revised milestone schedule
  • Stakeholder notifications sent
Project Manager
1-2 days

Frequently Asked Questions

How are scope changes tracked over the life of a listing?

All scope changes are logged in a change register that provides a complete audit trail of every modification, its impact, and approval status.

What happens if a scope change is rejected?

The requestor is informed of the rejection reason. Alternative approaches may be proposed to address the underlying need without a formal scope change.

Who can submit a scope change request?

Either the client or any member of the listing team can submit a scope change request. All requests go through the same assessment and approval process.

Ready to implement this workflow in your business?

Our team can implement this workflow into your business operations with custom tools and training.