Facility Maintenance Request for Insurance
Processes requests for facility repairs, maintenance, or improvements from submission through completion and verification.
Aligns with ASIC regulatory requirements, General Insurance Code of Practice, and AFSL obligations. Includes audit trail provisions.
Workflow Stages
Request Submission
Submit a maintenance request with a description of the issue, location, and urgency level.
Inputs
- Maintenance request form
- Issue description and photos
- Location details
Outputs
- Logged maintenance request
- Priority assigned
- Facilities team notified
Assessment and Prioritization
Assess the request, determine the scope of work, and prioritize based on safety, impact, and urgency.
Inputs
- Maintenance request details
- Current maintenance backlog
- Priority assessment criteria
Outputs
- Work application created
- Priority ranking assigned
- Resource and material estimate
Decision Points
- • Is this an emergency requiring immediate action?
- • Is external contractor support needed?
Work Scheduling
Schedule the maintenance work, assign technicians, and procure any required materials.
Inputs
- Work application
- Technician availability
- Material requirements
Outputs
- Scheduled work application
- Technician assigned
- Materials ordered or confirmed available
Work Execution
Perform the maintenance work according to the work application specifications.
Inputs
- Work application details
- Materials and tools
- Safety procedures
Outputs
- Work completed
- Completion notes documented
- Before and after documentation
Verification and Closure
Verify the work quality, confirm with the requestor, and close the work application.
Inputs
- Completion documentation
- Quality standards
- Requestor contact details
Outputs
- Quality verification completed
- Requestor confirmation received
- Work application closed
Frequently Asked Questions
Can employees track the status of their request?
Yes, employees can check the status of their maintenance request through the facilities management portal or by contacting the facilities team directly.
Who is responsible for the cost of maintenance work?
Routine maintenance is covered by the facilities budget. Major repairs or improvements may be charged to the requesting department budget after approval.
How are emergency maintenance requests handled?
Emergency requests (safety hazards, water leaks, power failures) bypass normal scheduling and are addressed immediately by on-call maintenance staff.
Ready to implement this workflow in your business?
Our team can implement this workflow into your business operations with custom tools and training.