Pricing Change for Healthcare & Allied Health
Manages the process of updating treatment or service pricing from analysis through approval, communication, and implementation.
Includes safeguards for Australian Privacy Principles (APPs), Medicare compliance, and health record management under the My Health Records Act. All patient data handling follows AHPRA guidelines.
Workflow Stages
Pricing Analysis
Conduct market research, cost analysis, and competitive benchmarking to develop pricing recommendations.
Inputs
- Current pricing data
- Market research and competitor pricing
- Cost structure and margin data
Outputs
- Pricing analysis report
- Recommended price points
- Impact projections (revenue, volume, churn)
Stakeholder Review
Present the pricing analysis to cross-functional stakeholders for input and refinement.
Inputs
- Pricing analysis report
- Stakeholder consultation agenda
- Historical pricing change outcomes
Outputs
- Stakeholder feedback summary
- Refined pricing recommendation
- Concerns and mitigation plans
Decision Points
- • Do stakeholders support the proposed change?
- • Are modifications needed before executive review?
Executive Approval
Present the final pricing recommendation to executive leadership for approval.
Inputs
- Refined pricing recommendation
- Impact projections
- Stakeholder feedback summary
Outputs
- Executive approval or revision request
- Approved effective date
- Communication plan authorization
Decision Points
- • Is the pricing change approved as proposed?
System and Catalog Update
Update pricing in all relevant systems including CRM, billing, website, and sales materials.
Inputs
- Approved pricing details
- System access credentials
- List of systems requiring updates
Outputs
- Updated pricing in all systems
- Quality assurance checks completed
- Change log documented
Internal Communication
Brief all internal teams on the pricing change, including rationale, effective date, and talking points.
Inputs
- Approved pricing change details
- Internal communication template
- Team distribution list
Outputs
- Internal announcement sent
- Sales team talking points distributed
- FAQ clinical record for patient-facing teams
Patient Communication
Notify affected patients of the pricing change with appropriate advance notice.
Inputs
- Patient notification template
- Affected patient list
- Contractual notice requirements
Outputs
- Patient notifications sent
- Patient response tracking initiated
- Escalation plan for concerned patients
Post-Implementation Review
Monitor the impact of the pricing change on key metrics and address any issues.
Inputs
- Sales data post-change
- Patient feedback
- Churn and conversion metrics
Outputs
- Post-implementation report
- Lessons learned
- Adjustment recommendations if needed
Frequently Asked Questions
How much notice do patients receive before a price increase?
Patients receive a minimum of 30 days written notice before a price increase takes effect, or longer if their contract specifies a different notice period.
How often are prices reviewed?
A formal pricing review is conducted at least annually, with ad-hoc reviews triggered by significant market changes or cost fluctuations.
Are existing contracts affected by pricing changes?
No, existing contracts honor their current pricing until the next renewal period, at which point new pricing applies.
Ready to implement this workflow in your business?
Our team can implement this workflow into your business operations with custom tools and training.