Quality Assurance Review for Marketing & Digital Agencies
Evaluates deliverables against defined quality standards before they are submitted to stakeholders or released to production.
Includes provisions for Australian Consumer Law (ACL), Privacy Act compliance for customer data, and ACMA spam regulations.
Workflow Stages
Review Request Intake
Receive the deliverable and review request, confirm the acceptance criteria, and assign a reviewer.
Inputs
- Deliverable package
- Acceptance criteria document
- Reviewer availability
Outputs
- Review request logged
- Reviewer assigned
- Review timeline communicated
Quality Assessment
Evaluate the deliverable against all defined quality criteria, standards, and acceptance tests.
Inputs
- Deliverable
- Quality checklist
- Standards reference documentation
Outputs
- Quality assessment report
- Defect list with severity ratings
- Compliance status per criterion
Defect Resolution
Communicate findings to the campaign delivery team, track defect resolution, and verify fixes.
Inputs
- Defect list
- Campaign delivery team contact
- Resolution priority ranking
Outputs
- Resolved defects verified
- Updated deliverable received
- Outstanding items documented
Decision Points
- • Are all critical defects resolved?
- • Can the deliverable be conditionally approved?
Final Approval
Provide final quality approval or conditional approval with documented exceptions.
Inputs
- Updated deliverable
- Resolved defect verification
- Outstanding items list
Outputs
- Quality approval certificate
- Conditions noted if conditional
- Quality metrics recorded
Frequently Asked Questions
What happens if the deliverable fails quality review?
The deliverable is returned to the campaign delivery team with specific defect details. Once issues are resolved, the deliverable is re-submitted for review.
Can a deliverable be conditionally approved?
Yes, conditional approval can be granted for non-critical issues with a documented remediation plan and agreed timeline for resolution.
How are quality standards defined?
Quality standards are established based on industry best practices, client requirements, and organizational quality policy. They are reviewed and updated annually.
Ready to implement this workflow in your business?
Our team can implement this workflow into your business operations with custom tools and training.