How do you decide which SOPs to create?

During our 90-minute intake session, we work together to identify your most critical processes. We prioritise based on frequency (how often the process runs), impact (what happens if it goes wrong), and complexity (how hard it is for new team members to learn). This ensures we focus on documentation that will make the biggest difference.

What format will the SOPs be delivered in?

We deliver SOPs in whatever format works best for your team. Most clients prefer Notion or Google Docs, but we can also work with your existing documentation system. Each SOP includes written instructions, screenshots, and Loom video walkthroughs where they add value.

What if our processes change after the SOPs are created?

SOPs should be living documents that evolve with your business. We include a template library so you can update existing SOPs and create new ones following the same structure. For ongoing support, you might consider our Growth Package or Done-For-You Package.

How involved do we need to be in the process?

We need your input during the intake session and review rounds, but we handle all the documentation work. Expect to invest 3-4 hours of your time over the 2-3 week engagement primarily in the initial session and reviewing drafts.

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Foundation Package

SOP Direction & Creation

For small businesses with messy workflows, onboarding issues, or growing teams. Our Foundation Package helps you create clarity, reduce errors, and standardise operations through professionally crafted Standard Operating Procedures.

This package is designed specifically for Australian SMBs who are ready to take the next step in professionalising their operations. Whether you're a solo operator looking to systematise your knowledge or a growing team needing clearer processes, we have the expertise to help you achieve operational excellence.

2-3 weeks typical delivery

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The Problem

The Hidden Cost of Undocumented Processes

Knowledge Trapped in Heads

Critical business knowledge exists only in the minds of key team members. When they're unavailable sick, on holiday, or worse, leaving the company the business grinds to a halt or quality suffers dramatically.

Endless Repetitive Questions

Business owners and managers spend hours each week answering the same questions over and over. 'How do we handle this?' 'What's the process for that?' This isn't just frustrating it's expensive time that could be spent on growth.

Inconsistent Customer Experience

Without documented processes, quality depends entirely on who's doing the work. Some customers get excellent service while others receive a subpar experience, damaging your reputation and losing referrals.

Growth Creates Chaos

As you add team members, the chaos multiplies. What worked with 3 people becomes unmanageable with 10. Without documented processes, scaling means scaling your problems.

These challenges compound over time. What starts as minor inefficiencies becomes a significant drag on your business, costing you time, money, and opportunities. The Foundation Package addresses these issues head-on by capturing your essential processes in clear, usable documentation.

What You Get

Complete Package Deliverables

Everything included in the SOP Direction & Creation package, explained in detail so you know exactly what to expect.

90-minute Operations Intake Session

Map out current workflows, bottlenecks, and required SOPs with a detailed discovery session.

Full SOP Framework Plan

Prioritised list of all SOPs your business needs, ranked by urgency and impact.

3-5 Complete SOPs Created From Scratch

Each includes purpose, tools involved, step-by-step process, screenshots/Loom video, roles & responsibilities, and quality standards.

Template Library Access

Customisable SOP templates for ongoing use and future documentation needs.

1 Revision Round Per SOP

Ensure each SOP is perfect with a dedicated revision round.

Expected Results

What You Can Expect to Achieve

Based on our experience with similar businesses, here are the typical outcomes clients achieve with the SOP Direction & Creation package.

50%

Faster Onboarding

New team members reach productivity in half the time with clear documentation to guide them.

60%

Fewer Repeated Questions

Documented answers mean your team can help themselves instead of asking you every time.

40%

Quality Improvement

Consistent processes mean consistent results, regardless of who's doing the work.

10+

Hours Saved Weekly

Less time answering questions means more time for strategic work and growth.

Our Process

How We Deliver This Package

A step-by-step look at how we work together to achieve your operational goals over the 2-3 weeks engagement.

Operations Intake Session (90 mins)

We start with a comprehensive discovery session where we map out your current workflows, identify the most critical processes to document, and understand your team's needs. This session sets the foundation for everything that follows.

Process Prioritisation

Based on our intake session, we create a prioritised list of SOPs your business needs, ranked by urgency and impact. We focus on the 3-5 processes that will make the biggest difference first.

Documentation Creation

Our team develops each SOP with step-by-step instructions, screenshots, Loom videos where helpful, role definitions, and quality checkpoints. Every document is designed for practical, real-world use.

Review & Refinement

You review each SOP and provide feedback. We include one revision round per SOP to ensure the final documentation truly serves your needs and is accurate to how your team works.

Handoff & Training

We deliver your completed SOPs in your preferred format (Notion, Google Docs, etc.) along with template access for creating future documentation yourself.

Ideal Client

Is This Package Right for You?

The SOP Direction & Creation package is designed for businesses that match the following profile. If this sounds like you, we're likely a great fit.

Solo operators
Small teams (1-5 staff)
Trades businesses
Consultants
E-commerce stores

Ready to Get Started?

Book a free consultation to discuss your specific needs and see if this package is the right fit for your business. No pressure, just helpful guidance.

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FAQ

SOP Direction & Creation Questions Answered

Common questions about the SOP Direction & Creation package.

Other Options

Explore Other Packages

Not sure this is the right fit? Explore our other packages to find the perfect solution for your needs.

Growth Package

Operations Audit & Roadmap

Identify gaps, inefficiencies, and create a 6-month scale-ready roadmap for your business operations.

2-4 weeks

Done-For-You Ops Transformation

Full SOP & Systems Implementation

Build a smooth, automated operations system so you can step out of daily operations entirely.

4-8 weeks

Ready to Get Your SOPs Created?

Book a free consultation and let's discuss how we can help your business achieve operational excellence.

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